Filters and accessories
Does a Quooker have a filter?
Every Quooker has a HiTAC filter inside the boiling water tank which improves the taste of the boiling water. This carbon water filter removes contaminants and impurities from your water. It absorbs chlorine, pesticides and organic pollutants, making water look, smell and taste fresher.
If you have a Cube or Cold Water Filter installed, this will provide filtration for drinking water too.
Note: the HiTAC filter isn’t a limescale filter. More information about limescale filtration can be found here.
Can I add filtered chilled and sparkling water to my current Quooker system?
Yes, this is usually possible depending how old your Quooker is.
Our CUBE works with all Quooker’s made after October 2017.
What does the CUBE filter out?
A Quooker CUBE has an active carbon filter and a hollow fibre filter. Together, they filter out bacteria, chloride, chemicals and pesticides – making the water smell and taste better.
How do I know if the CO₂ cylinder is empty and how do I replace it?
If the sparkling water coming out of the Quooker is no longer sparkling, it's time to replace the CO₂ cylinder.
Simply unscrew the CO₂ canister from the white plastic holder at the top counterclockwise to remove the empty canister. Then, remove the plastic wrapper and red cap from the new CO₂ canister and screw it back into the holder clockwise. You'll hear a slight hiss as it's tightened, so make sure to screw it all the way in until you can no longer hear the gas escaping.
New CO₂ canisters can be ordered in a set of four here.
What can I do with empty CO₂ cylinders?
Once you have a full set of four empty CO2 cylinders, you'll need to return them to Quooker for refilling and recycling. Just order a new set and click the ‘cylinders to return’ option during the ordering process.
You'll receive an email with the returns label soon after you have placed your order.
Find out more about CO2 returns here.
How often should I change my filter?
If you have a Cold Water Filter or CUBE, your cartridge will make a beeping sound after twelve months to let you know it's time to change the cartridge (some older models have a six month timer, but replacement cartridges ordered after 2021 will still last for 12 months).
If you have a Scale Control R or Scale Control Plus, the meter will automatically start to beep when the cartridge needs to be replaced. The lifespan will depend on how hard the water is in your area.
Replacement cartridges can be ordered via our webshop.
Where can I order spare parts, filters and CO₂ cylinders?
Filters, maintenance kits, and anything else required for your Quooker can be ordered via our service webshop.
What should I do if I can't find the answer?
If you still can't find the answer, please get in touch or use our self-service tool to fix a product issue yourself at home.
For any service questions, you can use our Live Chat or submit a Contact Form via your My Quooker account for our service team.
For any queries regarding an order, invoices, or registration, please use our Live Chat or email firstname.lastname@example.org.