Most frequent questions


  • Which Quooker products carry a label? Energy label

    Quooker COMBI tanks are products that deliver hot water as well as boiling water. To achieve this, they are connected to the water supply and also to a heat generator. Because the COMBI tanks comply with these requirements, they come into the category ‘boilers’ and it is mandatory to label them. 

    PRO-VAQ tanks only supply boiling water. The EU has not drafted an energy label directive for boiling water tanks and so we cannot provide Quooker PRO-VAQ tanks with a label.

  • Why does the Quooker COMBI carry an A label? Energy label

    In order to verify the calculations conducted, a practical test is conducted on the energy efficiency of the Quooker COMBI tanks. The report with the detailed results from this test, conducted in accordance with the standard ‘NEN-EN 50440 Efficiency of domestic electrical storage water heaters and testing methods’ can be requested from Quooker.

    Quooker COMBI tanks are products that delivery hot water as well as boiling water. Because the COMBI tanks comply with these requirements, they fall into the category "boilers" and it is mandatory to label them. 

    The energy label an appliance carries depends on its energy efficiency. Due to the energy loss in the generation of energy in power stations in 2015, an electrical appliance can achieve a maximum energy efficient of 40%. The energy loss (non-beneficial use of the energy) that an appliance suffers, in Quooker’s case the standby power consumption, reduces this efficiency still further. Because a Quooker is fitted with high-vacuum insulation cladding, the energy loss is only 10 watts. Due to this, the total energy efficiency for the Quooker tanks is 36% and this results in an A label for the Quooker COMBI tank in the XXS category.

  • Where can I find my Quooker's serial number? General

    The serial number is located on a sticker on the side of the Quooker tank, near the top. It should begin with the letters VC or CC depending on the type of tank. On older models it may be located at the back of the tank.

  • I do not have the documentation for my Quooker. Where can I find this? General

    The installation guides for all of our tanks and taps can be found here. Please ensure you are referring to the guide for the correct tank type. Note that there are two guides for each tank - the standard tank for our standard range of taps and the E tank for use with the Nordic and Fusion range of taps.