Most frequent questions

  • My Quooker is not producing any boiling water. Troubleshooting

    Check the lights on the tap and tank. If the light on the tap/tank is flashing, please refer to the corresponding question in our FAQs.

    If the lights are off, please press the Q-shaped button on top of the tank to switch the Quooker back on. If the lights still do not come on, unplug the Quooker and check the electrical supply socket by plugging in another appliance. If the socket is working, please change the fuse in the Quooker's plug, then plug it back in again and try pressing the Q-shaped button on top of the tank again.

    If this does not resolve the issue, please contact our service department via our request form or on 0207 9233355 (select option 3 for Service). Please have your Quooker's serial number ready – it is located at the side of the tank near the top.