Most frequent questions

  • My Cold Water Filter is producing a beeping sound, what is it? Maintenance

    Cold Water Filter Replacement Reminder

    The previous lifespan of a cold water filter cartridge was 6 months. The product has recently been improved and the lifespan has now been extended to 12 months and the price of the cartridge will remain the same.

    Unfortunately the in-built timer will still sound after 6 months.

    If you press and hold the button on the top of the cold water filter for 15 seconds, you should hear a double- beep and the flashing red light will disappear.This will reset the alarm for a complete 6 months.


    Please keep in mind as the cartridges now last 12 months the next time it beeps you should press and hold the button to reset it once more without changing the cartridge.

    If you have any further questions, please don’t hesitate to contact us.

  • Where can I order a Water Filter Cartridge? Maintenance

    You can order a replacement Water Filter Cartridge in our webshop. It's quick and easy and saves you queuing on the telephone. 

  • How long do the filters last? CUBE

    For hygienic reasons, the filters should be replaced every 12 months, regardless of the amount of water used. After 12 months, the CUBE will start beeping and the light on the CUBE tank will flash to indicate that the filters need to be replaced. The filters can be accessed under the sliding panel on top of the CUBE. Instructions for replacing the filters are printed on the filter cartridges.

    New filters are available in our webshop.