Most frequent questions

  • Filtered water is running on install. Troubleshooting

    Sometimes, the Cold Water Filter will be set to the ON position when first installed, which causes filtered water to run continually through the tap.

    To rectify this, please do the following:

    Press down on the tap's textured ring and hold down until the LED ring lights up blue, then turn anti-clockwise to dispense filtered water (which is already running). Wait a few seconds then turn the ring back again. The tap should now send a signal to the Filter to stop dispensing water. Do this several times if it doesn't stop the first time.