Most frequent questions


  • I have noticed Quooker delivers water at 100°C. Is this important? General

    Yes, this is of fundamental importance. Quooker is the world’s only true 100°C boiling water tap and as a consequence it is the only tap on the market that truly allows you to be rid of the energy-greedy kettle. (Remember if the water temperature is not 100°C at the point of delivery, you will not be able to replace your kettle).

  • My Quooker is not producing any boiling water. Troubleshooting

    Check the lights on the tap and tank. If the light on the tap/tank is flashing, please refer to the corresponding question in our FAQs.

    If the lights are off, please press the Q-shaped button on top of the tank to switch the Quooker back on. If the lights still do not come on, unplug the Quooker and check the electrical supply socket by plugging in another appliance. If the socket is working, please change the fuse in the Quooker's plug, then plug it back in again and try pressing the Q-shaped button on top of the tank again.

    If this does not resolve the issue, please contact our service department via our request form or on 0207 9233355 (select option 3 for Service). Please have your Quooker's serial number ready – it is located at the side of the tank near the top.

  • I have a Flex, but getting no boiling water. Troubleshooting

    The Quooker Flex is fitted with a safety cutoff switch, that stops boiling water from being dispensed when the flexible hose is pulled out.

    To dispense boiling water, please ensure that the flexible hose is fully retraced into the tap spout.