Most frequent questions

  • My Flex hose won't pull out or go back in. Installation

    <p>The Flex tap hose goes through the spout and hangs down underneath the tap attached to a counter-weight.<br /><br />If the hose will not fully retract into or out of the spout, it is because the other end of the hose, under your worktop, is snagging on something, preventing it from moving up and down.</p>
    <p>Please ensure that the hose has free movement under the tap, this will solve the problem.</p>
    <p><img src="" width="366" height="567" /></p>

  • I have a Flex, but getting no boiling water. Troubleshooting

    The Quooker Flex is fitted with a safety cutoff switch, that stops boiling water from being dispensed when the flexible hose is pulled out.

    To dispense boiling water, please ensure that the flexible hose is fully retraced into the tap spout.