Most frequent questions

  • Which Quooker products carry a label? Energy label

    Quooker COMBI tanks are products that deliver hot water as well as boiling water. To achieve this, they are connected to the water supply and also to a heat generator. Because the COMBI tanks comply with these requirements, they come into the category ‘boilers’ and it is mandatory to label them. 

    PRO-VAQ tanks only supply boiling water. The EU has not drafted an energy label directive for boiling water tanks and so we cannot provide Quooker PRO-VAQ tanks with a label.

  • Where can I find my Quooker's serial number? General

    The serial number is located on a sticker on the side of the Quooker tank, near the top. It should begin with the letters VC or CC depending on the type of tank. On older models it may be located at the back of the tank.

  • Did Quooker invent the boiling water tap? General

    The whole concept of the boiling water tap started with Quooker. From the start, Henri Peteri, whose vision it was, set his mind to creating a tap which would completely replace the kettle in the modern kitchen. By deciding this, he set himself some ambitious goals, so it’s not surprising that he took time to perfect his invention before launching it on the market. 

  • How do I register my Quooker system? General

    You can register the Quooker on our website here.

    If you ever require any assistance with your Quooker just contact our service team. Please have your Quooker's serial number ready – it is located at the side of the tank near the top.