Can I change the filter myself?
The HiTAC® filter inside the tank improves the taste of the water. Depending on the quality of the water in your area, the filter is usually changed every 3-5 years. You can order the filter from our service department via email@example.com or 0207 9233355. You can either change the filter yourself following the step by step instructions and tools provided with the filter or alternatively we can arrange a service visit by one of our experienced engineers.
Please note that the internal HiTAC® filter is not a limescale filter. For more information on how to manage limescale, please refer to the corresponding question in our FAQs.
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