Cleaning the tap
It is best to clean the tap by spraying a little glass cleaner on a damp cloth (not directly on the tap) and wiping off the tap. Drying the tap after use prevents limescale stains.
We strongly advise against the use of other cleaning agents (e.g. anti-scale agents, abrasives and vinegar) and scouring pads. These can affect the coating of parts and the grease in the tap, which ensures that all parts move smoothly.
Descaling the tap aerator
We recommend that you descale the aerator at the tip of the spout regularly, depending on the hardness of water in your area. To descale the aerator, unscrew the tap nozzle, remove the aerator and soak it in a vinegar-water solution for a while. This prevents blockage and irregular spraying from the tap.
If you live in an area free from scale, the HITAC filter should be changed once every five years. This can be done yourself and filters are available directly from Quooker. However, if you prefer you can arrange a service by one of our experienced engineers.
If you live in a hard water area, lime scale will collect at the bottom of the tank and will need to be cleaned out approximately once a year depending on the usage and quality of the water in your area. Again, this can be done yourself or by one of our engineers. Alternatively, you can install the Quooker Scale Control or another suitable descaling system. The system must not reduce the pH level of the water.
You can submit a service request by completing the service contact form. We'll contact you within 2-3 working days. For urgent matters, please call 0207 9233355 (select option 3 for Service).