Return process empty CO₂ cylinders

The CO₂ cylinders remain the property of Quooker. With a view to sustainability and cost savings for the customer, empty cylinders will be reused. The used empty CO₂ cylinders must be returned in sets of four only. Return shipments of just 1 empty cylinder will not be accepted or processed by Quooker.

The CUBE filter does not need to be returned.

Step 1: register a return delivery

During the ordering process you can indicate whether you have a complete set of 4 empty CO₂ cylinders to return back to us. This will probably not apply until your second order.

To arrange collection of your 4 empty CO₂ cylinders, please send an email to orders@quooker.ie

Step 2: send your package

You can use the shipping box to return the set of 4 empty CO₂ cylinders. This is free of charge.

Return shipments that do not have a valid return number cannot be processed in our system.

Return your package via a DPD Parcel Point in your area. Always ask for a proof of shipment and keep it safe.

Step 3: confirmation of return delivery

As soon as we have received the set of 4 empty cylinders and your return has been processed correctly, you will automatically receive an e-mail with a confirmation of your return delivery.

When should I order a new set of CO₂ cylinders?

One CO₂ cylinder is supplied as standard with the installation of your Quooker CUBE. We recommend that you order a complete new set of 4 CO₂ cylinders directly, via our webshop, so that you always have sufficient stock. This way you will always have 5 CO₂ cylinders. As soon as you start using the last full CO₂ cylinder, you can order a new set of 4 CO₂ cylinders via our webshop. You can then immediately register your return of a complete set of 4 empty CO₂ cylinders and return them free of charge.

Please send an email to orders@quooker.ie to arrange collection of the used cylinders.

When should I order a new set of CO₂ cylinders?

Consumption differs per person. One set of 4 cylinders may even last a year. As soon as you have placed your second online order, we will know that we can expect a return shipment of a complete set of 4 empty cylinders in the near future.

If empty cylinders are not returned; or are returned incomplete or in unusable condition, €40 will be charged to recover the cost of the cylinders.

More information about the return process? Please send your question to orders@quooker.ie