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Return process Quooker systems

If you wish to return a Quooker system that was placed via our webshop, please complete the following steps and return your product within 14 days of receipt.

Step 1: register the return

Register your return of an incorrectly ordered or received item via

Please note that this form is not intended for registering the return of a complete set of four empty CO₂ cylinders or an empty Scale Control Cartridge. These instructions can be found on this page.

Step 2: confirmation by email

Once your return registration is approved, you will receive confirmation by email within 1-3 business days.

Step 3: send the package

The product must be unused and undamaged and if possible, packed in the original packaging. To arrange collection of your service article or accessory, please send an email to

Use the return label and place it visibly on the outside of the parcel.

Always ask for a proof of shipment and keep it safe.

Step 4: confirmation

As soon as we have received your return and it has been processed, you will receive an email with a confirmation of your return.

If you have chosen a refund, the purchase amount will be refunded within three business days of confirmation to the bank account used to pay for your purchase.

Need help?

More information about the return process? Please send your question to