Return process Scale Control R cartridge

The Scale Control R cartridges remain the property of Quooker International B.V. With a view to sustainability and cost savings for the customer used cartridges will be reused.

Step 1: stick the return label on the package

With every order of a Scale Control R cartridge you will automatically receive a return label. You can find the return label at the back of the shipping label. Simply stick the return label on the box with the used Scale Control Cartridge inside. A return label can only be used one time.

If you live on the Channel Islands or Isle of Man please contact us via

Are you missing your return label, or do you have questions regarding the returns process? Please send an email to

Step 2: send your package

You can use the shipping box to return the used cartridge to us.

Print out your personal return label and stick it securely and clearly visible onto the box of the used cartridge.

No printer? Please send an email to so we can arrange collection by DPD.

Return shipments that do not have a valid return number cannot be processed in our system.

Step 3: confirmation of return delivery

As soon as we have received the used cartridge and your return has been processed correctly, you will automatically receive an e-mail with a confirmation of your return delivery.

Automatic reminder by e-mail

As soon as you place an order for a new Scale Control R cartridge via our webshop, a return shipment will be automatically created in our system. For your second order, we expect the return of a used cartridge from the previous order within 30 days. Our system checks the number of open returns against the number of orders that contain a Scale Control R cartridge. If the difference is more than 2, you will automatically receive a reminder by e-mail. For this reason, we advise everyone not to order an extra cartridge unnecessarily in advance. If you have a valid reason for having several cartridges in your possession, you can respond to the reminder that you received by email.

More information about this process? Please send your question via

Consumption and costs

Consumption differs per person. One cartridge may even last a year. As soon as you have placed your second online order, we will know that we can expect a return shipment of a used cartridge in the near future.

If used cartridges are not returned, or in damaged or unusable form, £ 40.00 will be charged to recover the cost of the cartridge.

Do you have an extra cartridge in your possession due to a service visit or some other reason? Let us know by sending an e-mail to