Return process service articles and accessories
Did you order a service article or accessory and are not satisfied with the product? Or did you receive the wrong product? Complete the following steps and return your order within 14 days of receipt.
Step 1: register the return
Step 2: confirmation return request
Once your return registration is approved, you will receive confirmation by e-mail within 1-3 business days.
Step 3: send the package
The product must be unused and undamaged and if possible, packed in the original packaging. To arrange collection of your service article or accessory, please send an email to email@example.com
Use the return label and place it visibly on the outside of the parcel.
Always ask for a proof of shipment and keep it safe.
Step 4: confirmation of the return
Once we have received your parcel you will receive an e-mail within 10 business days confirming your return.
If you have chosen a refund, the purchase amount will be refunded within three business days of confirmation to the bank account used to pay for your purchase.