If you wish to return an order which was placed on our webshop, please complete the following steps and return your order within 14 days of receipt.

Register your return of an incorrectly ordered or received item via www.quooker.ie/register-return.

Please note that this form is not intended for registering the return of a complete set of four empty cylinders. The instructions for returning empty cylinders can be found on this page.

Once your return registration is approved, you will receive confirmation by email within 1-3 business days.

The product must be unused and undamaged and if possible, packed in the original packaging. To arrange collection of your service article or accessory, please send an email to orders@quooker.ie

Use the return label and place it visibly on the outside of the parcel.

Always ask for a proof of shipment and keep it safe.

As soon as we have received your return and it has been processed, you will receive an email with a confirmation of your return.

If you have chosen a refund, the purchase amount will be refunded within three business days of confirmation to the bank account used to pay for your purchase.

More information about the return process? Please send your question to orders@quooker.ie