Returns

Do you have 4 empty CO₂ cylinders to return or do you need to return a product from your order? This is easy to do and completely free of charge. Here’s how…

Empty CUBE cylinders

Do you have 4 empty CO₂ cylinders to return or do you need to return a product from your order? This is easy to do and completely free of charge. Here’s how…

The CO₂ cylinders remain the property of Quooker. With a view to sustainability and cost savings for the customer, empty cylinders will be refilled. The used empty CO₂ cylinders must be returned in sets of four only. Return shipments of just 1 empty cylinder will not be accepted or processed by Quooker. You can create your personal return label via your Quooker webshop account in your order overview.

When should I order a new set of CO2-cylinders?

One CO₂ cylinder is supplied as standard with the installation of your Quooker CUBE. We recommend that you order a complete new set of 4 CO₂ cylinders directly, via our webshop, so that you always have sufficient stock. This way you will always have 5 CO2 cylinders As soon as you start using the last full CO₂ cylinder, you can order a new set of 4 CO₂ cylinders via our webshop. You can then immediately register your return of a complete set of 4 empty cylinders and return them free of charge. You can download your personal return label easily via your account from 'Order history'.

Consumption and costs

Consumption differs per person. One set of 4 cylinders may even last a year. As soon as you have placed your second online order, we will know that we can expect a return shipment of a complete set of 4 empty cylinders in the near future.

If empty cylinders are not returned, or not in a complete set of four, or in damaged or unusable form, € 40.00 will be charged to recover the cost of the empty cylinders.

Do you have an extra cylinder in your possession due to a service visit or some other reason? Let us know if you need to return 5 or more CO2 cylinders by sending an email in advance to: enquiries@quooker.ie

Step 1: register a return delivery

During the ordering process you can indicate whether you have a complete set of 4 empty cylinders to return back to us. This will probably not apply until your second order.

At the end of the order process you can easily download a personalized return label via account overview > my orders > request returnlabel.

Open the link and fill in all the requested information including your order reference number in the mandatory 'Returns' field. You can use the return label associated with your order only once.

Step 2: send your package

You can use the shipping box to return the set of 4 empty cylinders to us, free of charge.

Print out your personal return label and stick it securely and clearly visible onto the supplied box with the 4 empty cylinders.

No printer? Please send an email to enquiries@quooker.ie so we can arrange collection by DPD.

Return shipments that do not have a valid return number cannot be processed in our system.

Return your package via a DPD Parcel Point in your area, so that DPD can return the package to us free of charge. Always ask for a proof of shipment and keep it safe.

View the opening hours and locations of DPD Parcel Points here: www.dpd.com

Step 3: Confirmation of return delivery

As soon as we have received the set of 4 empty cylinders and your return has been processed correctly, you will automatically receive an e-mail with a confirmation of your return delivery.

Automatic reminders by e-mail

As soon as you place an order for a set of CO₂ cylinders via our webshop, a return shipment will be automatically created in our system. For your second order, we expect the return of a set of empty cylinders from the previous order within 30 days. Our system checks the number of open returns against the number of orders that contain a set of CO₂ cylinders. If the difference is more than 2, you will automatically receive a reminder by e-mail. For this reason, we advise everyone not to order an extra set unnecessarily in advance. If you have a valid reason for having several sets of cylinders in your possession, you can respond to the reminder that you received by email.

More information about this process? Please send your question via enquiries@quooker.ie.

Service items and accessory returns

Did you order a service item or accessory and are not satisfied with your purchase? Or did you receive the wrong product? Complete the following steps and return your order within 14 days of receipt.

Step 1: Register the return

Register your return of an incorrectly ordered or received item via www.quooker.ie/register-return.

Please note that this form is not intended for registering the return of a complete set of four empty cylinders. The instructions for returning empty cylinders can be found at the top of this page.

Enter the required information, indicate which products you are returning and the reason and/or whether you would like your purchase amount refunded or to receive a replacement product.

Step 2: Confirmation by email

Once your return registration is approved, you will receive confirmation by email within 1-3 business days.

If you would like to exchange your order, a new product will be sent to you, including a return label for returning the old product. If you prefer a refund, you will receive a return label by email. Use this label to return your product free of charge via a DPD Parcel Point.

Step 3: Send the return parcel

To ensure a successful return process, the product must be unused and undamaged and if possible, packed in the original packaging.

Use the return label and place it visibly on the outside of the parcel.

Next, drop off the parcel at a DPD Parcel Point near you, so that you can return your order to us free of charge. Always ask for a delivery receipt and make sure to save it.

Need help?

Do you have a question that is not answered here? Send it by email to enquiries@quooker.ie.

Step 4: Confirmation of the return shipment

Once we have received your parcel and completed a successful return process, you will receive an email automatically within 10 business days confirming your return.

If you have chosen a refund, the purchase amount will be refunded within three business days of confirmation to the bank account used to pay for your purchase.