Right to cancel
You have a 14-day cooling-off period from the time of receiving your order. During the cooling-off period, the customer will handle the CO₂ cylinders and the packaging with care. The customer will only open and/or unpack the box of CO₂ cylinders to the extent needed to establish the nature and the properties of the CO₂ cylinders. This means that the CO₂ cylinders may not be connected to the Quooker CUBE and the (plastic) seal may not be broken.
To exercise the right to cancel, you must send us an unambiguous declaration (for example in writing, by post or e-mail) informing us of your cancellation of the order. To do this you can use a standard cancellation form.
If you exercise your right to cancel, Quooker refunds the purchase sum for the CO₂ cylinders within fourteen days of the returned CO₂ cylinders being received. The customer pays the costs of returning the box of CO₂ cylinders in the event of cancellation.
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